COLLECTIONS ADMINISTRATIVE ASSISTANT (HYBRID)

#IND123 Job ID 23601 – Collections Administrative Assistant Location: Tampa, 33607 – Hybrid

This role is remote but must be able to commute to the office required in-office days about once a month

Typically, last Tuesday of Month. Current scheduled dates are: 9/22, 10/27, 11/17, 12/29.

Pay: $20.00 per hour

Type: Contract, about 4 months ending Dec 31st, 2026

Schedule: Monday - Friday, 8:00 AM to 5:00 PM (EST)

Target start date: Sept 7

Job Description

• Provide administrative support to the Collections Department, including managing incoming calls, emails, voicemails, faxes, and daily correspondence.
• Assist customers with hardship requests, payment processing, and account-related inquiries while maintaining accurate tracking and documentation.
• Process bankruptcy filings, including Chapter 13 cases, update internal systems, maintain reports, and support required claim documentation.
• Process daily NSF reports, manually post payments, review credit balance refunds, and complete account updates received from external vendors.
• Conduct vendor research, securely prepare and provide requested documentation, and handle sensitive and confidential financial information in accordance with established procedures.

Requirements

• Must have (2) years of financial industry experience with customer service and collections
• Must be MS Office proficient including Excel, Teams
• Must have excellent written and verbal communication skills
• High school diploma or equivalent required
• Background check required
• Employment verification required
• Education verification required
• Credit check required