Collections Administrator

Collections Administrator (Remote)

🏠 100% Remote | 🕒 Full-Time | 💰 Up to USD $6/hour | Arizona Time Zone

---

📩 Application Instructions (Please Read Before Applying)

To be considered for this position, applicants must submit their application via email.

Please send the following to:

📧 [email protected]

Required Documents

• Updated Resume (PDF format only)
• Updated LinkedIn Profile
• Resume must be comprehensive and written in English
• Complete Aptive Assessment: https://assessment.aptiveindex.com/s/FrCXY3ebCvsD

Subject Line Format

Jobstreet Applicant | Collections Administrator | Complete Name

Please note:

• Applications submitted through JobStreet only will not be entertained.

• Only applications received via email using the required subject line will be considered.

• The Aptive Assessment must be completed as part of the application process.

• Resumes must be submitted in PDF format.

• Only shortlisted candidates will be contacted.

---

Description

We are looking for a detail-oriented and organized Collection Administrator to support the daily operations of our collections department within a community association management company. This role is responsible for managing payment plans, processing legal payments, preparing and releasing lien documentation, coordinating legal referrals, and maintaining clear communication with residents, attorneys, and site teams throughout the collections process.

The Collection Administrator works within a structured daily workflow and is expected to manage a high volume of correspondence and documentation accurately and on time. Strong attention to detail, consistent follow-through, and the ability to handle sensitive financial communications professionally are essential for success in this role.

---

Key Responsibilities

Payment Plan Administration

• Establish and manage payment plans through the payment plan inbox, ensuring all agreements are accurately documented and tracked
• Monitor the Payment Plan shared inbox and respond to incoming requests and correspondence within 24 business hours
• Maintain organized records of all active payment plans and monitor compliance

Legal Payment Processing — VMS

• Post received legal payments in VMS, coding each payment ledger settlement accurately
• Create and save proper backup documentation for each transaction received in VMS
• Maintain organized and audit-ready payment records to support the collections and accounting teams

Lien Documentation & Processing

• Prepare lien documentation in accordance with established collection policies and the Lien Tracker
• Prepare approved liens for recording based on Lien Tracker — ensuring accuracy, completeness, and timely processing
• Correspond with residents regarding delinquent balances prior to lien processing, following the guidelines outlined in the Lien Tracker
• Prepare lien releases for accounts where balances have been satisfied — processing requests from Collection Specialists, title companies, and other parties as needed

Legal Referral Preparation

• Prepare approved accounts for legal referral to attorney offices based on the Legal Tracker
• Ensure all required documentation is complete and organized before accounts are referred to legal counsel
• Correspond with attorneys regarding payments received and status of open accounts as needed

Correspondence & Communication

• Review all new email and voicemail correspondence daily and provide responses within 24 business hours
• Monitor the Payment Plan and company’s collections shared inboxes throughout the day
• Correspond with residents regarding delinquent account balances in a professional and compliant manner
• Correspond with site teams regarding delinquent accounts, providing relevant account information and status updates
• Correspond with attorneys and legal contacts as needed to support active legal accounts

---

Daily Workflow Summary

A typical day for the Collections Administrator includes:

• Review new emails and voicemails and provide responses within 24 hours
• Monitor the Payment Plan and company’s collections shared inboxes
• Post received legal payments, code for ledger entry, and save backup documentation for each transaction in VMS
• Prepare lien releases requested from Collection Specialists, title companies, and others when balances are satisfied
• Correspond with residents regarding delinquent balances prior to lien processing based on the Lien Tracker
• Prepare approved liens for recording based on the Lien Tracker
• Prepare approved accounts for legal referral based on the Legal Tracker

---

Required Qualifications

• Prior experience in collections, accounts receivable, or a similar administrative role — community association management experience is a strong plus
• Strong attention to detail — lien documentation, legal referrals, and payment records must be accurate and complete every time
• Organized and able to manage a high volume of accounts, documents, and correspondence simultaneously
• Professional written and verbal communication skills — this role involves regular interaction with residents, attorneys, and site teams on sensitive financial matters
• Comfortable working within structured workflows and tracker-based processes
• Proficiency in general computer and data entry skills — experience with VMS or comparable property management software is a plus
• Reliable and self-directed in a remote work environment with the ability to meet daily and weekly deadlines consistently

Preferred Qualifications

• Experience in community association management, HOA collections, or property management
• Familiarity with lien processes, legal referral workflows, or collections compliance in a real estate or HOA context
• Experience with VMS or comparable community association management software
• Background processing legal payments, managing payment plans, or coordinating with attorneys on collections matters

---

What Makes You a Great Fit

• Your inboxes are monitored and your responses go out within 24 hours — every day, without exception
• Every lien, release, and legal referral that leaves your desk is complete, accurate, and properly documented
• Payment records in VMS are clean, coded correctly, and backed up — audit-ready at all times
• Residents, attorneys, and site teams receive clear, professional, and timely communication from you on every account
• Nothing in your workflow sits longer than it should — you track it, you process it, and you move it forward

---

What We Offer

• Up to $6/hour
• 100% remote work
• Full-time role

We hire for the long haul, so a steady track record of staying and growing always moves you up our list.

---

Please Note:
This job post is intended to outline the general scope of the role and may not include all responsibilities or qualifications.

🔒 Data Privacy Statement

By applying, you consent to being contacted via the contact information provided in your application for recruitment purposes only.

🕐 Interview Notice

Initial screening calls are conducted in the US Mountain Standard Time (MST) zone, with available interview windows between 3:00 AM and 1:00 PM MST. We sincerely appreciate the flexibility of candidates across different time zones and will make every effort to schedule a time that works for you.

📩 Application Update

Due to the high volume of applications we receive, we are only able to contact candidates whose qualifications closely match the requirements of the role.

If you do not hear from us within 10 days, please know that we truly appreciate your interest and encourage you to apply for future opportunities that may be a better fit.

Thank you for considering Remote Raven, and we wish you all the best in your job search.