Collections Agent, Accounts Receivable

The Collections Agent is responsible for managing and collecting outstanding customer accounts to support the organization's cash flow and financial objectives. This role involves proactively contacting customers regarding overdue balances, negotiating payment arrangements, resolving account discrepancies, and maintaining accurate collection records. The ideal candidate possesses strong communication, customer service, and problem-solving skills, with the ability to build positive customer relationships while minimizing financial risk and ensuring timely payment of receivables.

Responsibilities:

• Manage and collect overdue customer accounts through proactive phone calls, emails, and written correspondence.
• Negotiate payment arrangements and payment plans with customers while adhering to company policies and guidelines.
• Monitor account aging and follow up on outstanding balances to ensure timely collection and reduce financial risk.
• Maintain accurate records of collection activities, customer communications, payment commitments, and account status.
• Resolve customer inquiries, disputes, and account discrepancies in a professional and timely manner.
• Assess account risk and escalate delinquent accounts for further action when necessary.
• Review customer accounts and recommend credit holds or order releases in accordance with company credit policies.
• Collaborate with Sales and other internal stakeholders to resolve billing issues and support account resolution.
• Manage customer invoice portals, including submitting documentation, tracking payments, and monitoring account activity.
• Prepare collection reports and account status updates for management review.
• Achieve established collection targets and performance metrics while maintaining positive customer relationships.

Qualifications:

• High school diploma or equivalent; post-secondary education in Accounting, Finance, or Business is an asset.
• Minimum 2 years of experience in Accounts Receivable, Collections, Credit, or a related field.
• Experience in collections / accounts receivables.
• Strong understanding of accounts receivable processes and collections practices.
• Excellent verbal and written communication skills.
• Strong negotiation, customer service, and problem-solving abilities.
• Demonstrated diplomacy, professionalism, and patience in handling customer interactions and resolving account issues.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Proficiency in Microsoft Office, particularly Excel.
• Experience working with ERP or accounting systems.
• Knowledge of payment portals is an asset (Ariba, Taulia, etc.)
• Bilingual (French and English*), spoken and written. (*) This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis.

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