Collections Agent

If you thrive in a target-driven environment, enjoy negotiating, and can balance empathy with assertiveness, this is your opportunity to grow your career in a supportive and high-performing team.

DebtManagers exists to do debt collection differently. In an industry not known for its heart, we've built a business around treating people with dignity — finding a way through and doing it with speed and care. That approach has made us successful, and it's what we're most proud of.

We're growing fast, with a team that's ambitious and genuinely good at what they do.

About the role

We’re looking for motivated professionals to join our growing Avondale based phone collections team. In this role, you’ll work directly with customers to understand their financial situations and set them up on realistic, manageable repayment plans.

What you'll be doing

• Speaking with our customers over the phone to set up and monitor repayment plans and following up when payments stop or default.
• Making sure all the records and systems are kept in line with our Code of Conduct.
• Providing excellent customer service and maintaining a professional demeanour.

What we're looking for

• Availability to work onsite at our Avondale office Tuesdays to Saturdays 9AM-530PM.
• A proactive, results-driven self-starter with strong communication and negotiation skills, focused on achieving positive recovery outcomes.
• Confidence in managing sensitive and challenging customer conversations, balancing empathy with a firm, solutions-focused approach.
• Strong problem-solving and critical thinking skills, with the ability to assess financial situations and negotiate realistic, sustainable repayment arrangements.
• Target-driven mindset with the ability to meet and exceed collection KPIs while maintaining a positive customer experience.

What we offer

• Seriously good earning potential with a bonus/commission structure that rewards hard work.
• Opportunities for career progression - we are growing!
• Fast-paced and fun work environment.
• Comprehensive training and ongoing support.
• Opportunity to genuinely help people while building your career.
• Fortnightly Friday lunches., quarterly MVP and Annual Awards Night: we recognise and celebrate the superstars among us!