Collections Agent

Who you are

• You will have exceptional communication and empathy skills and be able to build relationships with our customers to support them with the right outcome
• If you are passionate, driven and committed to providing a first-class customer experience, we’d love to hear from you
• Excellent communication and listening skills, both verbal and written to effectively interact with our customers
• Strong knowledge of understanding ways to support our customers
• A desire to support our customers to improve their financial health
• Ability to proactively manage and prioritise work in line with KPIs
• We are a friendly team who are looking for someone who will roll their sleeves up and do what it takes to make Oodle a key player in the used-car industry

What the job involves

• The Payment Support Team (Collections Team) at Oodle Car Finance are on a mission to deliver a great customer experience. In this role you will support our customers who have outstanding payments to support them to take steps to manage any missed payments
• Dealing with telephone queries from customers who are experiencing financial difficulties (Inbound and Outbound)
• Having great conversations with customers to find suitable payment solutions for any missed payments
• Setting up payment plans and working with other specialist teams to support the customer
• Displaying compassion and understanding towards customers in vulnerable circumstances
• Recording conversations and administrative actions within the relevant systems
• Reviewing processes which could be automated or enhanced to improve the customer and business experience
• Identify and raise any risks with your line manager

The application process

• 📅Start Date - October 2026
• ☎️ Initial screening (15 mins)
• 🔦 Capability and values interview (45 mins)

Benefits

• 25 days holiday (plus bank holidays) increasing to 28 days after 3 years service.
• Private Medical - with reward schemes paid for you and your family.
• Health cash plan - for employee's and children to claim money back for dental, optical, etc
• Pension (5% Employer 4% Employee Contribution)
• Life Assurance - 4 x annual salary - benefit funded by Oodle 
• Free breakfast, drinks and fruit in the office – you can help yourself to cereals, toast, fizzy drinks and lots of fruit
• Employee discounts – discounts you can access anywhere, anytime for all major shops. 
• Oodle Academy - Learning and development opportunities
• 1 day volunteer day per year – an opportunity to give back to the community each year
• Mental health care – 6 free counselling sessions via our EAP (Employee Assistance Programme)
• Paid sick leave – enhanced company sick pay (6 weeks full pay)
• Mentoring Program
• Enhanced family leave – We offer up to 4 weeks’ paternity leave on full pay and 26 weeks’ maternity leave on full pay