Collections Agent

oin a dynamic home essentials company as a Collections/Sales Agent. You’ll drive sales through inbound/outbound calls, pitch products, and provide excellent customer service in a tech-driven startup environment.

Now hiring for our Montego Bay Office:

Collections Agent

Job Summary:

The collections agent is responsible for negotiating and resolving delinquent account balances with customers while adhering to all regulations, high standards of compliance, and company policies.

Specific Duties:

• Contact customers in arrears to discuss outstanding debts.
• Follow Company policies and procedures at all times, ensuring that legislative requirements are met.
• Achieve set revenue targets and call quality objectives.
• Handle each call promptly and in the correct manner, updating records accordingly.
• Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
• Being persuasive, persistent and self -motivated and assertive.
• Monitors delinquent accounts and implements collections procedures.
• Responds to inquiries from customers or external collection resources.
• Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts.
• Reviews and makes recommendations regarding bad debts or write-offs.
• Perform other duties as assigned.

SKILLS REQUIRED:

• Technical and analytical skills
• Ability to communicate clearly, properly and fluently in both oral and written formats
• Strong negotiation and influencing skills
• Interpersonal skills
• Goal oriented and dependable
• Time management skills

Required Qualifications:

• At least 3 CXCs including English Language

Required Experience:

• At least (1) year of experience in customer service.
• Experience as a hard-core collections agent preferred.

What we offer:

• Paid training
• Health & Lufe Insurance
• Daily Lunch Allowance
• Paid Holidays
• Career advancement programme
• Shuttle service
• Competitive Salary
• Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

All applicants must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

Only short-listed applicants will be contacted.