Collections Analyst

Responsibilities

• Collaborate with Sales, Customer Service, and Finance teams to resolve billing or statement issues and support timely cash application.
• Assist the supervisor in executing and refining collection strategies to improve receivable performance.
• Reconcile orders with customer records, validate credits/debits, process unapplied cash, and resolve account discrepancies.
• Prepare and issue manual dunning letters across various levels in accordance with established procedures.
• Monitor autodunning processes, identify deviations, and raise timely alerts for corrective action.
• Track overdue accounts, perform credit risk assessments based on payment delays and aging, and escalate risks when necessary.
• Coordinate with Legal teams on accounts requiring litigation or advanced recovery efforts.
• Maintain detailed trackers and logs of collection communications, followup activities, and customer commitments.
• Engage with customers through calls, emails, and written communication to follow up on payments, resolve disputes, and provide invoice/statement copies as needed.

Qualifications

• Bachelors degree in Finance/Accounting (preferred) or a relevant diploma.
• Proficiency in MS Office with working knowledge of ERP/CRM systems.
• 45 years of experience in collections or customer service.
• Strong verbal and written communication skills.
• Basic understanding of accounting principles.

Competencies

• Accuracy and attention to detail
• Strong verbal and written communication
• Customer interaction and negotiation
• Team collaboration
• Time management and prioritization