Collections Analyst

About the role

ISS STOXX is seeking a highly motivated and detail-oriented Collections Analyst to join our Revenue Control team. Reporting directly to the Collections Team Leader, the successful candidate will be responsible for managing accounts receivable activities, resolving client payment issues, and supporting the organization's cash collection objectives. This role requires strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving.

Key responsibilities

• Communicate with clients to ensure prompt resolution of client payment or contractual issues including refunds, and unapplied cash receipts.
• Monitor accounts and investigate historical data to support client communication.
• Update account status records and collections efforts in SAP.
• Partner with Billing Team and Sales Teams on client issues.
• Creation, analysis and updating of weekly Collections reports.
• Manage collection activities for global entities while ensuring compliance with company policies and procedures.

About you

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 2-3 years of experience in collections, accounts receivable, credit control, or a similar finance-related role.
• Strong English communication skills, both written and verbal.
• Highly organized, detail-oriented, and results-driven with a proactive, hands-on approach.
• Medium to Advanced Microsoft Excel skills, including data analysis and reporting (pivots and vlook up).
• Strong analytical and investigative skills with the ability to identify root causes and recommend solutions.
• Ability to read, interpret, and understand contractual terms and customer agreements.
• Excellent interpersonal skills with the confidence to engage and negotiate with clients professionally.
• Experience with SAP and Salesforce is an advantage.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.