Collections Analyst

Collections Analyst

About the Organisation

Our client is a globally recognised multinational energy and utilities organisation with a strong presence across multiple markets. The business is committed to delivering reliable services while continuing to evolve through innovation, operational excellence and sustainable business practices.

An exciting opportunity has become available for a Collections Analyst to join the finance team and play a key role in supporting the organisation's accounts receivable and credit management functions.

The Role

Reporting to the Finance Manager, the Collections Analyst will be responsible for managing a portfolio of customer accounts and driving the timely collection of outstanding debts. The role will work closely with internal stakeholders and customers to resolve outstanding balances, identify potential risks and ensure effective cash flow management.

Key Responsibilities

• Manage a portfolio of customer accounts and oversee the collection of outstanding debts.
• Conduct regular account reviews, monitor ageing balances and identify overdue accounts.
• Contact customers regarding outstanding invoices and negotiate appropriate payment arrangements where required.
• Investigate and resolve account discrepancies, billing issues and payment queries.
• Reconcile customer accounts and ensure payments are accurately allocated.
• Escalate high-risk or complex accounts in line with credit and collections procedures.
• Work closely with Accounts Receivable, Finance, Customer Service and other internal stakeholders to resolve issues.
• Maintain accurate and up-to-date records of collection activities and customer interactions.
• Prepare regular reporting on aged debt, collection performance and outstanding balances.
• Identify trends and potential risks within the debtor ledger and recommend appropriate action.
• Support the continuous improvement of collections processes, systems and procedures.
• Ensure all collection activities are undertaken in accordance with company policies, procedures and relevant regulations.

About You

To be successful in this role, you will have:

• Previous experience in collections, accounts receivable, credit control or a similar finance environment.
• Strong understanding of accounts receivable and debt collection processes.
• Excellent communication and negotiation skills, with the ability to engage confidently with customers and internal stakeholders.
• Strong attention to detail and excellent reconciliation and analytical skills.
• Ability to manage a high-volume workload and prioritise competing deadlines.
• Strong problem-solving skills and a proactive approach to resolving issues.
• Intermediate to advanced Excel skills and confidence working with financial systems.
• Experience working within a large or multinational organisation will be highly regarded.
• A professional, resilient and customer-focused approach.