Collections Analyst

Job Title

Collections Analyst

Collections Analyst

Location: Bangalore / Delhi

About the Role

Join our global Finance team as a Collections Analyst and play a key role in managing customer accounts across the APAC region. You will work closely with customers and internal stakeholders to ensure timely payments, resolve invoice-related queries, improve cash flow, and deliver an excellent customer experience.

What You'll Be Doing

• Manage a portfolio of customer accounts across the APAC region.
• Conduct collection activities through phone and email communication.
• Reconcile customer accounts and resolve payment discrepancies.
• Research and follow up on outstanding invoices and unallocated cash.
• Apply customer payments accurately within SAP.
• Provide customers with invoice copies, statements, and payment-related information.
• Partner with internal teams to resolve issues and improve collection performance.
• Contribute to process improvement initiatives and support team goals.

What We're Looking For

• Experience in Collections, Accounts Receivable, Order-to-Cash, or a similar Finance role.
• Experience using SAP HANA, Salesforce, or other ERP systems .
• Strong communication and stakeholder management skills.
• Ability to negotiate professionally and handle customer conversations effectively.
• Analytical mindset with strong problem-solving skills. Positive attitude, ownership mindset, and willingness to collaborate across teams.

Success in This Role

You'll thrive in this role if you:

• Take ownership of your customer portfolio.
• Build strong relationships with customers and stakeholders.
• Adapt quickly to changing priorities.
• Enjoy solving problems and improving processes.
• Work effectively as part of a global team.

Why Join Us?

• Be part of a diverse, international Finance team spanning India, Singapore, Australia, and Shanghai.
• Gain exposure to global customers and APAC markets.
• Work in a collaborative environment that values teamwork, learning, and continuous improvement.
• Build expertise in collections, stakeholder management, and finance operations. Explore future career growth opportunities within Finance and the wider organization.

What we can offer you

• · A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
• • A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• • Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• • A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• • A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
• • A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
• • A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• • A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.