Collections Analyst - Maribank

• Develop and implement collection strategies for Consumer and SME loan portfolios, including segmentation and treatment actions (e.g., phone collection, field collection, legal recovery, and outsourced collections).
• Monitor collection performance and portfolio trends through data analysis and reporting.
• Prepare and maintain daily, weekly, and monthly MIS reports for portfolio performance and collection productivity.
• Analyze collection effectiveness and identify opportunities to improve collection rates and operational efficiency.
• Improve Collection strategy and efficiency through Champion and Challenger testing.
• Support debt resolution programs, including restructuring and settlement arrangements for customers.
• Coordinate legal recovery actions and work closely with internal legal teams when required.
• Manage and monitor the performance of external collection agencies against established KPIs and service standards.
• Partner with Risk, Operations, Product, and Technology teams to enhance collection processes and systems.
• Develop collection capacity plan to ensure sufficient resources to support optimal collection activities.
• Support ad-hoc reporting and deep-dive analytics to better understand collection performance.

Requirements

• Bachelor's degree in Finance, Business, Economics, Statistics, or a related field.
• 2 years and above experience in collections, recoveries and collection analytics in financial industry.
• Strong SQL skills with experience in MIS reporting and data analysis.
• Good understanding of collection strategies, delinquency management, and recovery processes.
• Experience managing collection agencies and familiarity with legal recovery procedures is preferred.
• Strong analytical, communication, and stakeholder management skills.
• Proactive, detail-oriented, and able to work in a fast-paced environment.