Collections & Billing Specialist

Why Work at STORIS? STORIS Inc. is proud to be recognized among the 2026 Top Workplaces in New Jersey by NJ.com and Jersey’s Best! STORIS is the leading provider of integrated retail software solutions for home furnishings, bedding, and appliance retailers across North America. Our Unified Commerce platform powers ERP, point-of-sale, eCommerce, and customer-engagement capabilities for some of the most recognized retail brands in the industry.

We are seeking an experienced Collections & Billing Specialist to manage the full invoice-to-cash cycle. This role is responsible for accurately generating and delivering over 500 invoices annually to a customer base of 400+ accounts, resolving billing discrepancies, driving timely collections, and partnering closely with Sales and Customer Success on contract terms that affect billing. The ideal candidate combines strong attention to detail with excellent customer communication skills and the analytical ability to identify trends, reduce DSO (Days Sales Outstanding), and improve billing processes.

Responsibilities Billing & Invoicing

• Generate, review, and issue accurate customer invoices in accordance with contract terms, ensuring correct pricing, billing frequency, and usage-based charges where applicable
• Maintain and reconcile billing schedules across a portfolio of 400+ customer accounts
• Process invoice adjustments, credits, and corrections in a timely and accurate manner
• Ensure invoices comply with revenue recognition guidelines and internal accounting policies

Collections

• Proactively manage accounts receivable aging and follow up on past-due invoices via phone and email
• Develop and maintain positive working relationships with customers to resolve payment issues while preserving the customer relationship
• Monitor and report on collection metrics such as DSO, aging buckets, and bad debt reserves

Customer Care

• Serve as the primary point of contact for customer billing inquiries, disputes, and discrepancies
• Coordinate with Customer Success and Sales teams to resolve escalated billing issues
• Provide clear, professional, and timely responses to customer questions regarding invoices, statements, and account balances

Contract Management

• Review customer contracts and order forms to extract and apply correct billing terms, payment schedules, renewal dates, and pricing structures
• Serve as a key point of contact between Finance and Sales to clarify contract language impacting billing
• Track contract renewals, amendments, and expirations to ensure continuity of billing

Analysis & Reporting

• Prepare regular reports on AR aging, collections performance, billing accuracy, and cash application
• Analyze trends in late payments, disputes, and churn-related billing issues to recommend process improvements
• Support month-end close by providing accurate AR data, reserve calculations, and revenue schedules

Security Responsibilities

• Follow the company’s secure software development standards and change management procedures for all code modifications affecting production systems; ensure all changes are documented and peer-reviewed.
• Evaluate third-party libraries, open-source components, and dependencies for known vulnerabilities prior to adoption; maintain awareness of CVEs affecting components in use.
• Handle sensitive data (client data, credentials, API keys, PII) according to the company’s policies; never hardcode credentials or secrets in source code or configuration files.

Requirements

• 3+ years of experience in billing, collections, accounts receivable, or a related finance role, ideally within a SaaS or subscription-based business
• Experience working with recurring revenue models, contract-based billing, and usage-based pricing a strong plus
• Proficiency with billing/invoicing systems and ERP/accounting software
• Strong Excel/spreadsheet skills; experience with reporting or BI tools (Power BI, Looker), as well as AI tools (Claude, CoPilot) a plus
• Excellent written and verbal communication skills, with the ability to handle sensitive customer conversations professionally
• Strong organizational skills and ability to manage a high volume of accounts and invoices with accuracy
• Analytical mindset with the ability to identify trends and propose process improvements
• Familiarity with basic revenue recognition principles (ASC 606) a plus
• Bachelor's degree in Accounting, Finance, Business, or related field preferred (or equivalent experience)

What We Offer

• Competitive compensation: $65,000-$75,000
• Comprehensive benefits package
• Participation in our 401(k) and annual profit-sharing plans
• Hybrid work flexibility
• Company Wellness Program
• Professional Development Opportunities
• Modern, renovated office space featuring a spacious kitchen with complimentary snacks, beverages, hot and cold brewed coffee

STORIS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.