Collections and Customer Solutions

Collections & Customer Solutions Specialist

📍 Location: Hurstville CBD, NSW 2220

🕒 Hours: Full-Time | Mon - Fri (8:30 AM - 5:00 PM) - No weekends or late nights!

💰 Package: Competitive Base Salary + Super + Uncapped Monthly Bonuses

🎓 Requirements: No collections experience needed - Full paid training & ongoing career progression provided

About the Opportunity

Are you currently working in retail, hospitality, call centres, or customer service, but feeling stuck with late nights, weekend shifts, or capped earnings?

At Randstad, we have partnered exclusively with an established, highly respected Australian credit management leader based in Hurstville to find empathetic, confident communicators.

In this role, you'll pivot your existing people skills into a high-reward corporate career. You'll assist everyday Australians in overcoming financial challenges while unlocking uncapped earning potential in a supportive, fun-filled office culture.

Why You'll Love Working Here

• Competitive bonus Structure: Take control of your paycheque - your dedication and communication skills directly drive your monthly incentive potential.
• True Work-Life Balance: Enjoy fixed business hours with guaranteed free weekends and zero late nights.
• Supportive & Vibrant Workplace: Regular team events, quarterly recognition awards, fully catered celebrations, and well-being initiatives.
• Comprehensive Career Launchpad: Enjoy a fully paid, structured onboarding program followed by clear career progression pathways within financial services.

What You'll Be Doing

Working on behalf of major Australian financial and credit institutions, you will handle sensitive financial conversations with empathy and professionalism:

• Customer Negotiation & Solutions: Engage with customers via inbound and outbound calls to understand their unique financial situations and negotiate realistic, manageable payment arrangements.
• Investigative Support: Utilise search tools and modern skip-tracing techniques to re-connect with customers and update records.
• Relationship & Trust Building: Overcome objections, de-escalate sensitive situations, and build trust through respectful, non-judgmental dialogue.
• Compliance & Data Integrity: Maintain clear, precise interaction notes while adhering to industry regulations and compliance standards.

What Makes You a Great Fit?

No prior debt recovery or financial services experience is required! We are searching for candidates with strong transferable customer service skills who possess:

• Strong Communication Skills: Excellent verbal communication and confidence when engaging with people over the phone.
• Empathy & Active Listening: Emotional intelligence to handle delicate financial discussions with maturity and compassion.
• Resilience & Drive: A positive, resilient mindset capable of thriving in a fast-paced environment with a drive to achieve targets.
• Attention to Detail: Ability to accurately document records and quickly learn business compliance rules.

How to Apply

If you're ready to transition your customer-first mindset into a rewarding, high-earning financial services career, we want to hear from you!

Click APPLY NOW or send an updated CV to [email protected].

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.