Collections Assistant

Roles and Responsibilities :

• Portfolio Management: Monitor assigned accounts receivable balances to identify overdue accounts and track collection progress against monthly targets.
• Customer Engagement: Contact delinquent accounts via phone, email, and formal letters to negotiate prompt payment and resolve past-due balances.
• Payment Structuring: Negotiate payment plans, settlements, or extensions within established organizational credit guidelines.
• Dispute Resolution: Investigate customer billing queries, rate discrepancies, and missing invoice details in coordination with internal billing and sales teams.
• Record Keeping: Maintain detailed, real-time records of all client interactions, payment promises, and collection activities in the CRM/ERP system.
• Financial Reconciliation: Account for incoming payments, process wire/card transactions, and assist in applying payments to correct customer accounts.
• Account Escalations: Identify non-responsive or high-risk accounts and prepare necessary documentation for legal proceedings or third-party collection agencies.

Job Requirements :

• Experience: 2 to 3 years of direct experience in business-to-business (B2B) or business-to-consumer (B2C) collections, accounts receivable, or credit control.
• Education: High school diploma required; Bachelor’s degree in Accounting, Finance, or Business Administration is preferred.
• Technical Skills: Proficiency in MS Excel (VLOOKUPs, Pivot Tables) and experience with ERP/accounting software.
• Communication: Exceptional verbal and written communication skills to handle difficult conversations with tact, firmness, and professionalism.
• Compliance Knowledge: Basic understanding of fair debt collection practices, credit terms, and local financial regulations.
• Problem-Solving: Strong analytical capabilities to reconcile complex accounts and identify underlying payment blockers.