Collections Associate

Job Summary

The Collections Associate is responsible for monitoring and managing delinquent accounts and facilitating the timely collection of outstanding obligations. The role involves communicating with clients regarding payment arrangements, monitoring commitments, maintaining accurate collection records, and coordinating with relevant internal units to minimize credit losses while ensuring compliance with the Bank’s policies and applicable regulations.

Key Responsibilities

• Monitor assigned accounts and identify past-due or delinquent obligations requiring collection action.
• Contact clients through authorized communication channels to remind them of outstanding balances and payment due dates.
• Follow up on payment commitments and negotiate appropriate payment arrangements within established Bank policies and delegated authority.
• Maintain accurate and updated records of collection activities, client communications, payment commitments, and account status.
• Perform regular follow-ups on delinquent accounts to facilitate timely settlement and reduce outstanding balances.
• Escalate accounts with prolonged delinquency, broken payment commitments, or other collection concerns to the appropriate officer or unit.
• Coordinate with Branches, Credit, Loans Operations, Legal, and other concerned units regarding account status, payments, documentation, and collection actions.
• Prepare periodic collection reports, account updates, and other required management information.
• Assist in monitoring collection performance against established targets and service-level requirements.
• Handle client concerns and inquiries professionally while maintaining confidentiality of customer and account information.
• Ensure all collection activities are conducted in accordance with the Bank’s policies, procedures, code of conduct, data privacy requirements, and applicable regulatory guidelines.
• Perform other collection-related duties that may be assigned from time to time.

Qualifications

Education

• Bachelor’s degree in Business Administration, Finance, Accounting, Banking, or any related field.

Experience

• Preferably with experience in collections, credit and loans, customer service, or banking operations.
• Fresh graduates may be considered depending on the Bank’s requirements.

Knowledge and Skills

• Good communication and negotiation skills
• Customer handling and conflict-resolution skills
• Strong attention to detail and record-keeping ability
• Ability to handle difficult conversations professionally
• Basic understanding of credit, loans, and collection processes
• Good analytical and problem-solving skills
• Proficiency in Microsoft Office applications
• Ability to work under pressure and meet collection targets
• High level of integrity and confidentiality