Collections Associate

Collection Associate

Credit Union of Ohio is seeking an experienced Collection Associate to work in our fast-paced Collection Department. This position requires strong organizational, problem solving, and verbal and written communications skills. As well as strong negotiation skills and at least one year’s experience in a collection or lending environment of a financial institution.

As a Collection Associate at Credit Union of Ohio, you will be responsible for contacting delinquent members by telephone and email in an attempt to cure delinquency for consumer loans and credit cards, and to maintain accurate records for delinquent loan accounts. You will be responsible for ensuring required notifications, including collection emails and letters, are sent timely to members. You must maintain a working knowledge of the federal and state consumer protection laws.

Duties will include:

• Collection calls and/or correspondence in a fast-paced collections department for consumer loans and credit cards.
• Process member loan payments on delinquent accounts.
• Process and monitor claims for all bankruptcy filings.
• Process and maintain files for credit life claims, credit disability claims, and GAP insurance claims.
• Research and correct discrepancies in credit bureau reports.
• Place orders for repossession and disposition of collateral following all applicable laws and serving as the point of contact with other agencies throughout the process.
• Monitor delinquent first mortgage loans and collection activity from servicer.
• Review delinquent loans and perform any necessary research regarding delinquency, including research of payroll deduction payments.
• Maintain a professional and positive attitude.
• Performs other position related duties as assigned.

We offer a competitive salary and benefits package, plus bonus opportunities. All candidates must be able to successfully pass a criminal background. Only resumes with desired salary requirements will be considered.

Credit Union of Ohio is an Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person