Collections Associate

JOB SUMMARY

The Collections Assistant is responsible for monitoring of overdue and outstanding loan accounts assigned to him/her for collection.

DUTIES AND RESPONSIBILITIES

1.   Mainly responsible for monitoring of overdue and outstanding loan accounts for collection.

2.   Prepare Collection Notice/s immediately after determination of action and collection workplan.

3.   Prepare itinerary prior to field work and client calls for a systematic execution of collection workplan (if applicable)

4.   Attend court procedures and hearings for various legal cases filed against delinquent accounts.

5.   Process Title Transfer (if applicable).

6.   Perform duties and responsibilities required under the latest manual of operations pertaining to the position.

7.   Perform other tasks that may be assigned from time to time by the management.

Specific Duties Include:

·       Handle client inquiries and complaints (Walk in and phone inquiries)

·       Prepare and monitors collection letter/ demand letters for overdue and outstanding accounts assigned.

·       Does personal client visitation to deliver notices and letters and talk with clients (if applicable).

·       Do follow-up of accounts via phone call, email and follow-up visits (if necessary) to follow through on the various collection arrangements and payment promises made by the borrower.

·       Update the collection folders maintained by the unit immediately by filing all letters, notifications and compliances sent to the client.

·       Assist the officer in managing, initiating and implementing strategies to maximize collection and recovery of assets of Non-Performing Loans (NPLs).

·       Process documentary requirements for fully paid accounts.

·       Process Title Transfer. immediately after pay-off and validation of accounts with Title transfer contract.  Coordinate with the in-house Registry of Deed (RD) liaison and Developer to facilitate transfer immediately (if applicable)

WORK RELATIONSHIPS

Reports to the Collection Officer