Collections Associate (Voice)

Role Summary

Join our team as a Collections Associate and play a key role in managing customer accounts, resolving payment issues, reducing aged receivables, and driving healthy cash flow performance.

What You'll Do

• Manage customer accounts and collect outstanding balances
• Follow up on overdue invoices through phone, email, and other channels
• Monitor aging reports and prioritize collection activities
• Resolve payment disputes, deductions, and billing concerns
• Perform account reconciliations and validate outstanding balances
• Support cash application, reporting, audits, and process improvements

What We're Looking For

• Bachelor's degree in Accountancy, Finance, Business Administration, Management, or a related field
• At least 6 months of experience in Collections, Accounts Receivable, Customer Account Management, or Dispute Resolution
• Experience in Collections Management, Customer Follow-up, or Debt Recovery
• Experience managing aging reports and outstanding receivables
• Experience resolving disputes, deductions, short payments, or billing inquiries
• Experience in account reconciliations and customer account management
• Strong analytical, problem-solving, and communication skills
• Amenable to work onsite in Quezon City, Mandaluyong, Taguig, or Alabang
• Willing to work on shifting schedules, including night shift

Good to Have

• Experience in Shared Services, BPO, Global Business Services, or multinational companies
• Exposure to SAP, Oracle, Salesforce, Microsoft Dynamics, NetSuite, or similar ERP platforms
• Knowledge of credit and collections best practices
• Experience in Cash Application support

Benefits You Can Look Forward To

• HMO on Day 1 (medical, dental, and mental wellness coverage)
• Free medicines*
• Paid vacation and sick leave
• Performance incentives and stock purchase plan
• Learning programs and certifications
• Career growth opportunities in a global organization

*Terms and conditions apply.