Collections Calling Representative

Job Overview

We are seeking a dynamic and detail-oriented Collections Calling Representative to join our financial services team. In this role, you will be responsible for engaging with clients to collect outstanding payments, and ensure compliance with industry regulations. Your proactive communication skills and thorough understanding of financial concepts will help maintain positive client relationships while achieving collection goals. This position offers an exciting opportunity to contribute to revenue cycle management and develop expertise in debt collection.

Responsibilities

• Make outbound calls to clients with overdue accounts, clearly communicating payment obligations and negotiating repayment plans.
• Handle inbound inquiries related to account balances, payment options, and billing discrepancies with professionalism and courtesy.
• Analyze accounts receivable data using Excel and other financial software to identify delinquent accounts and prioritize collection efforts.
• Maintain accurate records of all client interactions, payment arrangements, and account statuses in compliance with confidentiality policies.
• Reconcile accounts by reviewing debits & credits, adjusting for errors, and ensuring accurate account analysis.
• Stay informed about industry knowledge of financial regulations, consumer protection laws, and compliance standards affecting debt collection practices.
• Collaborate with accounts payable teams and other finance departments to resolve discrepancies and facilitate smooth revenue cycle management.

Qualifications

• Proven experience in collections, accounts receivable, or debt collection negotiation within a healthcare or financial environment.
• Strong phone etiquette combined with excellent customer service skills to foster positive client relationships
• Knowledge of financial concepts such as debits & credits, account reconciliation
• Ability to handle confidential information responsibly while adhering to financial regulatory compliance standards.
• Effective negotiation skills coupled with a solid understanding of consumer protection laws impacting collections activities.
• Basic math skills for account analysis, account reconciliation, and industry-specific tasks like CPT coding or industry-specific software use.

Join us as a Collections Calling Representative to play a vital role in maintaining our organization’s financial health while providing exceptional service to our clients!

Pay: $17.50 per hour

Expected hours: 30.0 – 40.0 per week

Work Location: In person