Collections Executive

*Please Note:

• Englishlanguage proficiency is required for this role.

• This is afull-time, work from office role.

• This requires a U.S. schedule - India

  Night shift

• Night shift(5.30 PM- 2.30 AM) (6.30 PM 3.30 AM)

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, Harver. This online interview must be completed for prompt consideration of employment applications as it takes the place of first phone screen.

Work Location:This is aWork from Office/Hybrid position and location isVashiat:

7th Floor, Vishwaroop IT Park,

Sector 30-A, Vashi, Navi Mumbai 400705

Shift:

Night

Contact:

Saiqa859 157 8918

Pay: 20,000.00 - 35,000.00 per month

Build Your Future! Come join our thriving team as a Collections Executive! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the collections arena.

Why should you consider TSI (part of TSI family of companies)

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous Incentive opportunity
• Comprehensive benefits package available: including medical insurance, paid time off and paid holidays!
• Transport facility (As per policy and shift) - Transportation provided
• Working 5 days/week

In This Role, You Will:

• Contact debtors to discuss overdue accounts and negotiate payment options.
• Handle inbound calls from debtors and provide payment solutions.
• Explain payment plans and the importance of timely payments.
• Update account notes accurately and adjust statuses per guidelines.
• Research and resolve disputed balances.
• Review accounts to be recommended for closure and assists in report preparation.
• Adhering to all applicable laws and regulations related to debt collection.
• Participate in team meetings and suggest process improvements.
• Ensure compliance with debt collection laws and regulations.

Ideal Candidate Qualifications:

• Strong English skills (written verbal).
• Experience in credit card collections is a plus.
• Collections, sales, or retention experience required.
• 3-5 years of international collections experience (U.S., U.K., AUS, UAE , EUR) required.
• Must follow a set schedule, including breaks and lunches.
• Strong communication, negotiation, and active listening skills.
• Proficient in computer navigation.
• Experience with automated dialers preferred.
• HSC or 10+ 2 -Diploma / Graduation required
• Knowledge of FDCPA and collection laws preferred.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

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