Collections Executive

Job Information

• Date Opened 06/12/2026
• Job Type Full time
• Industry Financial Services
• City Hyderabad
• State/Province Telangana
• Country India
• Zip/Postal Code 500001

About Us

indiagold has built a product & technology platform that enables regulated entities to launch or grow their asset backed products across geographies; without investing in operations, technology, people or taking any valuation, storage or transit risks.

Our use of deep-tech is changing how asset backed loans have been done traditionally. Some examples of our innovation are – lending against digital gold, 100% paperless/digital loan onboarding process, computer vision to test gold purity as opposed to manual testing, auto- scheduling of feet-on-street, customer self-onboarding, gold locker model to expand TAM & launch zero-touch gold loans, zero network business app & many more.

We are rapidly growing team passionate about solving massive challenges around financial well-being.

We are a rapidly growing organisation with empowered opportunities across Sales, Business Development, Partnerships, Sales Operations, Credit, Pricing, Customer Service, Business Product, Design, Product, Engineering, People & Finance across several cities. We value the right aptitude & attitude than past experience in a related role, so feel free to reach out if you believe we can be good for each other.

Job Description

• Managed collection activities for overdue gold loan accounts and ensured timely recovery of outstanding dues.
• Conducted regular follow-ups with customers through calls and field visits to minimize delinquency.
• Negotiated repayment plans and resolved customer queries to improve collection efficiency.
• Monitored portfolio performance and maintained collection MIS reports.
• Coordinated with branch teams to ensure compliance with collection policies and regulatory guidelines.
• Handled pre-NPA and NPA accounts, focusing on reducing overdue balances and controlling portfolio risk.
• Supported gold loan auction processes for default cases as per company procedures.
• Maintained strong customer relationships while ensuring achievement of collection targets.

Requirements

• Graduate in any discipline (preferred).
• 1–5 years of experience in Collections, Recovery, Gold Loans, Microfinance, NBFC, Banking, or Financial Services.
• Freshers with strong communication skills may be considered for junior roles.