Collections Inbound Specialist

Job Summary:

The role is responsible for the timely and efficient resolution and facilitation of collection related requests, queries, and complaints made by internal and external clients received via phone. The role is also in charge of  attaining set targets and productivity standards collectively with other team members and compliance with policies and procedures.

Role Exposure:

• Broaden one's knowledge in credit card operations
• Enhance one’s skills in customer handling, decision making, and negotiation
• Join a customer-oriented team  of highly motivated individuals

Qualifications:

• Bachelor’s degree holder; preferably graduate of business course
• At least 1 year of collections experience; preferably working from Inbound, Hardcore Unit from credit card company, bank or collection agencies
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint
• Working knowledge of collection systems and policies/procedures is an advantage
• Experience in handling inbound and customer service calls