Collections Manager

JOB QUALIFICATIONS AND SKILLS REQUIRED

1. Bachelor’s degree in Accountancy, Finance, or a related field.

2. Preferably CPA but not required

3. Minimum 7-10 years of accounts receivable, accounting, finance experience, with 2-3+ years in supervisory roles.

4. Industry experience in real estate, shared services, or related sectors preferred.

5. Strong knowledge of PFRS, statutory compliance, financial reporting standards, billing process and cash applications

6. Ability to lead teams, resolve complex issues, and manage workload under tight deadlines.

7. Effective communication skills for coordination across departments and management levels.

8. Proficiency in ERP systems (e.g. Oracle, NetSuite, SAP) and advanced Microsoft Excel, Word, and PowerPoint.

DUTIES AND RESPONSIBILITIES

1. Manages AR processes and leads teams to deliver accurate billing, collections, and reconciliations.

2. Focuses on revenue assurance, minimizing outstanding receivables, and process efficiency.

3. Decides on account risk management, customer escalations, and process improvements.

4. Leads billing and cash application teams, providing direction, performance monitoring, and coaching.

5. Oversees teams handling billing generation, customer account updates, cash application, and AR reporting.

6. Ensures timely issuance of billing statements, invoices, receipts and accurate revenue recording.

7. Monitors AR aging and implements actions to reduce outstanding balances.

8. Oversees cash application accuracy and resolves complex unit owner's account disputes.

9. Leads process improvements and compliance initiatives for AR operations.

10. Ensures compliance with PFRS, internal controls, and regulatory requirements related to association dues, special assessments, other charges and collections.

11. Responsible for all AR operations, billing processes, and cash application activities.

12. Does not directly manage tax compliance, general accounting processes, and cash flow management.