Collections Manager

Key Responsibilities -
1. Collections Management:

• Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of outstanding invoices.
• Implement collection strategies and follow-up procedures to minimize delinquent accounts.
• Negotiate payment arrangements and establish suitable payment plans with customers who are experiencing financial difficulties.
• Monitor customer accounts and maintain accurate records of collection activities, including payment promises and disputes.

2. Account Reconciliation:

• Perform regular account reconciliations to ensure accurate tracking of outstanding balances.
• Investigate and resolve discrepancies or disputes raised by customers related to their invoices or payments.
• Collaborate with internal departments (e.g., sales, customer service, Shipment team ) to resolve any billing or delivery issues that may impact timely payment.

3. Credit Assessment:

• Evaluate creditworthiness of new and existing customers by analyzing financial statements, credit reports, and payment histories.
• Review and update credit limits for customers based on their payment behavior and creditworthiness.
• Recommend appropriate credit terms and conditions for new customers or changes to existing customers' credit terms.

4. Reporting and Analysis:

• Preparation & analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors.
• Ensure periodic ledger reconciliation of the top clients.
• Reporting numbers to senior management

5. Stakeholder Management

Person Specifications/ Skillsets:

• Master/ Bachelor's degree in finance, accounting, or a related field (preferred).
• Proven experience in credit control, collections, or a similar role.
• Strong knowledge of credit control principles, collections practices, and relevant laws/regulations.
• Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully.
• Proficient in using Excel for data analysis.
• Detail-oriented with strong analytical and problem-solving abilities.
• Exceptional organizational skills and ability to manage multiple priorities.
• Effective communication skills, both written and verbal.
• Ability to lead a team