Collections Manager

About LINE MAN Wongnai

LINE MAN Wongnai is Thailand’s Leading On-Demand Delivery and Lifestyle e-Commerce platform services. We build technology to help Thai people live better, to empower all local businesses by creating an end-to-end food ecosystem through our channel LINE MAN and Wongnai. Connected consumers, riders, and local businesses and improved the daily life of all parties with restaurants nationwide. And because we are local, we provide the deepest variety and services that are tailor-made for Thai people.

What You’ll Do

• Own the end-to-end collection and recovery strategy across Rider and Merchant portfolios.
• Build and manage collection teams, workflows, and operating processes.
• Lead in-house collection performance, including productivity, KPI, commission, and call strategy.
• Manage external collection agencies (OA), including performance, productivity, commission, ROI, and portfolio allocation.
• Build collection performance reporting and visibility to drive portfolio strategy and actions.
• Develop and implement settlement, refinance, restructuring, and payment plan policies.
• Drive voice bot / AI collection initiatives to improve efficiency and scalability.
• Collaborate with relevant teams to leverage internal collection tools and recovery levers.
• Own continuous improvement of the end-to-end collection process, including write-off, tools, and ad-hoc initiatives.

What You’ll Need:

• 5+ years of experience in collections or recovery operations, preferably in Fintech, unsecured consumer lending, or gig-economy platforms.
• 3+ years of people management experience, covering both in-house collection teams and external agencies.
• Strong analytical skills with experience in capacity planning, vintage analysis, flow rates, and agency performance metrics.
• Experience with automated repayment systems, CRM/collection platforms, and auto-dialers.
• Strong knowledge of the Thai Debt Collection Practices Act and relevant BOT regulations.
• Can-do attitude with strong ownership and accountability.
• Zero-to-one mindset — able to build and improve processes from the ground up.
• Proactive and adaptable, comfortable working in a fast-paced and ambiguous environment.
• Strong problem-solving, execution, and result-oriented mindset.