Collections Manager

Role & responsibilities

Key Responsibilities

• Manage end-to-end field collection operations.
• Lead and manage Collection Managers, Team Leaders, and Field Collection Executives.
• Drive monthly collection and recovery targets.
  -Monitor team productivity, collection efficiency, PTP, RPC, and recovery performance.
• Develop effective strategies to improve collections and reduce delinquency.
• Conduct regular field visits and monitor team performance.
• Manage high-value and overdue collection cases.
• Ensure proper allocation of accounts and territories.
• Handle customer escalations and operational issues.
• Conduct performance reviews and coach collection teams.
• Prepare and review daily, weekly, and monthly MIS reports.
• Ensure compliance with company policies and ethical collection practices.
• Coordinate with internal teams and senior management to achieve business objectives.