Collections Manager

About LINE MAN Wongnai LINE MAN Wongnai is one of Thailand's fastest-growing technology companies, operating three core business groups: On-demand Services under the LINE MAN brand, the leader in food delivery, mart delivery, messenger, transportation, and telepharmacy; Merchant Digital Solutions under the Wongnai brand, the leading provider of POS and digital solutions for merchant management, beauty, and wellness clinics; and Pay & Financial Services under the LINE Pay brand, an integrated online and offline payment platform.

As a data and AI-driven company, our mission is to Digitalize Everyday Life Services, guided by our core values: Innovate Faster, Go Deeper, and Respect Everyone. Together, we power a digital ecosystem that serves 10 million users, 520,000 active online and offline merchants, and over 290,000 active riders and drivers nationwide.

Join us, and you'll work alongside talented, driven people who take real ownership from day one. Here, your work won't just move a project forward, it'll shape how millions of people live every day.

What You’ll Do

• Own the end-to-end collection and recovery strategy across Rider and Merchant portfolios.
• Build and manage collection teams, workflows, and operating processes.
• Lead in-house collection performance, including productivity, KPI, commission, and call strategy.
• Manage external collection agencies (OA), including performance, productivity, commission, ROI, and portfolio allocation.
• Build collection performance reporting and visibility to drive portfolio strategy and actions.
• Develop and implement settlement, refinance, restructuring, and payment plan policies.
• Drive voice bot / AI collection initiatives to improve efficiency and scalability.
• Collaborate with relevant teams to leverage internal collection tools and recovery levers.
• Own continuous improvement of the end-to-end collection process, including write-off, tools, and ad-hoc initiatives.

What You’ll Need:

• 5+ years of experience in collections or recovery operations, preferably in Fintech, unsecured consumer lending, or gig-economy platforms.
• 3+ years of people management experience, covering both in-house collection teams and external agencies.
• Strong analytical skills with experience in capacity planning, vintage analysis, flow rates, and agency performance metrics.
• Experience with automated repayment systems, CRM/collection platforms, and auto-dialers.
• Strong knowledge of the Thai Debt Collection Practices Act and relevant BOT regulations.
• Can-do attitude with strong ownership and accountability.
• Zero-to-one mindset — able to build and improve processes from the ground up.
• Proactive and adaptable, comfortable working in a fast-paced and ambiguous environment.
• Strong problem-solving, execution, and result-oriented mindset.