Collections Manager

Key Responsibilities

Portfolio Management

• Manage and monitor bad debt, write-off, loss-on-sale, and high delinquency portfolios assigned to the branch.
• Achieve monthly collection, recovery, and reduction targets for NPA and written-off accounts.
• Prepare and execute bucket-wise recovery strategies for overdue accounts.

Collection & Recovery

• Conduct customer visits and field investigations for chronic defaulters.
• Ensure timely execution of repossession, surrender, and disposal activities as per policy.
• Negotiate settlements and repayment plans with customers within approved authority limits.
• Track and recover overdue amounts through direct collections, agency support, and legal channels.

Team & Agency Management

• Manage Collection Executives, Recovery Officers, and Collection Agencies operating under the branch.
• Monitor daily productivity and recovery performance of on-roll and outsourced collection resources.
• Conduct regular reviews, training, and performance assessments of collection teams.

Legal & Compliance

• Coordinate with legal teams for filing and pursuing SARFAESI, arbitration, civil, and criminal recovery cases wherever applicable.
• Ensure adherence to Fair Practice Code, collection ethics, and regulatory guidelines.
• Maintain complete documentation related to recovery actions and legal proceedings.

Stakeholder Management

• Liaise with Sales, Credit, Legal, Operations, and Risk teams for effective resolution of collection cases.
• Build strong relationships with customers, vehicle dealers, local influencers, and enforcement agencies to support recoveries.

MIS & Reporting

• Analyze collection performance and delinquency trends.
• Prepare and share daily, weekly, and monthly collection reports.
• Identify risk accounts and initiate corrective actions to minimize future write-offs.

Key Performance Indicators (KPIs)

• Bad Debt Recovery %
• NPA Reduction %
• Collection Efficiency
• Write-off Recovery Achievement
• Repossession & Resolution Cases Closed
• Portfolio Delinquency Improvement
• Agency Productivity
• Legal Recovery Success Rate

Educational Qualification

• Graduate in any discipline.
• MBA/PGDM preferred.

Experience

• 5-8 years of experience in Collections/Recovery within NBFC, Banking, Vehicle Finance, Housing Finance, or Microfinance sectors.
• Minimum 2-3 years of team handling experience in collection functions.

Required Skills & Competencies

• Strong recovery and negotiation skills.
• Knowledge of collection processes, NPA management, and legal recovery mechanisms.
• Team management and leadership capability.
• Analytical and problem-solving skills.
• Good communication and stakeholder management skills.
• Proficiency in MS Excel and collection MIS reporting.

Preferred Industry Experience

• NBFCs
• Vehicle Finance
• Banking Collections
• Housing Finance
• Rural Lending Institutions