Collections Manager

ABOUT THE COMPANY

SERVPRO Team SPG, based in Encino, California, is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

JOB DESCRIPTION

The Collections Manager oversees and drives the collections process to ensure timely recovery of outstanding receivables and optimization of the company’s cash flow. This role focuses exclusively on collections, including negotiating payments, resolving disputes, and improving customer account performance, while maintaining strong relationships with clients and collaborating closely with internal teams.

KEY RESPONSIBILITIES

• Leadership & Team Management
  • Lead, mentor, and manage the collections team, setting clear goals and expectations
  • Oversee daily collections operations to achieve Days Sales Outstanding (DSO) and delinquency reduction targets
  • Foster a culture of accountability, communication, and collaboration within the team
  • Collaborate with the Finance Director/Controller to align collections strategies with organizational goals
• Collections Strategy & Execution
  • Oversee and actively manage all aspects of the collections process, from early-stage follow-ups to escalations
  • Prioritize and direct collection efforts to ensure timely resolution of outstanding balances
  • Investigate and resolve customer disputes, coordinating with internal departments to remove payment barriers
  • Negotiate payment arrangements with customers and document commitments in the system of record
  • Develop and monitor key performance indicators (KPIs) for collections, including DSO
  • Partner with legal counsel or third-party agencies for escalated delinquent accounts
  • Maintain professional, customer-focused communication throughout the collections cycle

JOB REQUIREMENTS

• 5+ years of progressive experience in B2B collections, with at least 2 years in a supervisory or managerial capacity
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
• Strong leadership skills with proven ability to manage a team and drive measurable results
• Excellent analytical, communication, and negotiation skills
• Proficiency with ERP systems (e.g., NetSuite or similar) and advanced Microsoft Excel skills
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law

PREFERRED SKILLS

• Experience with high-volume, multi-state B2B collections
• Experience in restoration, construction, or insurance-claims collections
• Knowledge of credit risk analysis and legal collection procedures
• Proven ability to implement process improvements and automation solutions
• Strong customer service orientation with conflict-resolution experience

POSITION DETAILS

• Full-Time, Exempt
• In-Person, Encino, CA, 8:00 AM – 5:00 PM
• Salary: $100,000 – $120,000 annually, based on experience

PHYSICAL DEMANDS

• Primarily office-based work in a climate-controlled environment
• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of hands and fingers for typing, writing, and handling documents
• Repetitive motions, including keyboarding and use of a mouse
• Frequent talking and hearing for phone, virtual, and in-person communication
• Close visual acuity for reading documents and viewing computer screens
• Occasional standing, walking, bending, reaching, and filing
• Occasional lifting and carrying of files or supplies up to 25 pounds
• Ability to open filing cabinets and bend or stand on a step stool as needed

SERVPRO Team SPG will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance and the California Fair Chance Act.