Collections Manager

BizMula | Part of Aventus Group

Cape Town, South Africa, Full-time | Primarily office-based, with limited work-from-home flexibility

About BizMula

BizMula is a growing South African fintech and business funding company, part of the international Aventus Group. We help businesses access fast, responsible funding and are building a collections operation that combines strong commercial performance with fair, professional customer engagement.

The Role

We are looking for an experienced, analytical and results-driven Collections Manager to lead our collections function.This is a hands-on leadership role. You will manage the team’s daily performance, develop collections strategies, optimize dialer campaigns, analyse portfolio data and turn insights into practical improvements.You will take ownership of collections results, reporting, quality and team development, working closely with senior management, Risk and IT. As BizMula grows, the role offers the opportunity to shape and scale the function, with progression towards Head of Collections.

Key Responsibilities

Collections Strategy and Operations

• Own day-to-day collections operations and delivery against daily, weekly and monthly targets.
• Develop treatment strategies by product, customer segment and arrears stage, including approaches suited to business customers.
• Manage collection buckets, work queues, campaign priorities and resource allocation.
• Monitor recoveries, arrears movement and payment behaviour, taking corrective action where performance falls short.
• Improve collection workflows, payment arrangements and follow-up processes while maintaining fair customer treatment.

Data, Reporting and Performance

• Own operational reporting and ensure that it is accurate, timely and actionable.
• Analyse recovery rates, right-party contact, promise-to-pay conversion, kept promises, agent productivity and campaign effectiveness.
• Use Excel and BI dashboards to identify trends, performance gaps and opportunities.
• Present daily operational updates, weekly performance reviews and monthly management reports with clear recommendations.

Dialer and Systems Management

• Set and refine dialer strategies to improve contact rates, productivity and recoveries.
• Monitor campaign performance, agent utilisation, connection rates, dropped calls, talk time and idle time.
• Work with IT and system providers to improve collections tools, reporting and automation.
• Use Webitel or comparable contact-centre platforms to manage operational performance.

People Leadership and Quality

• Lead, coach and develop Team Leads and Collections Agents.
• Conduct daily huddles, regular performance reviews and targeted coaching.
• Manage attendance, adherence, performance improvement plans and accountability.
• Review call quality and AI-generated QA insights, addressing service and compliance gaps.
• Build a team culture focused on ownership, ethical collections and measurable results.

Continuous Improvement and Collaboration

• Identify and implement process, automation and AI opportunities that improve collections outcomes.
• Work with Risk, IT, Finance and senior management to address portfolio and operational issues.
• Ensure adherence to internal policies, applicable regulatory requirements and collections standards.
• Help build the processes and capabilities needed to scale the collections function.

Essential Experience and Skills

• 3+ years of experience in Collections, Debt Collection, or Recoveries.
• Previous experience managing teams within a collections, customer operations, banking, or financial services environment.
• Strong understanding of collections operations, performance management, and recovery strategies.
• Hands-on experience analyzing collections data and translating insights into business actions.
• Strong operational management and problem-solving skills.
• Experience working with performance metrics, reporting, and KPI management.
• Ability to identify process improvement opportunities and implement effective solutions.
• Excellent leadership, coaching, and stakeholder management skills.
• Strong analytical mindset with the ability to make data-driven decisions.
• Experience in Fintech, Banking, Financial Services, or B2B Collections required.
• Ambition and potential to grow into a senior leadership position within the collections function.

Advantageous

• B2B or SME collections experience.
• Webitel experience.
• Power BI, SQL or advanced reporting capabilities.
• Experience using AI-supported quality assurance or collections automation.
• Experience building or scaling a collections function.

What We Offer

• R45,000–R55,000 per month, depending on experience and demonstrated results
• Opportunity to join a fast-growing international fintech company.
• High visibility and impact on business performance.
• Professional development and career growth opportunities.
• A collaborative and ambitious working environment.
• Clear progression path toward Senior Collections Manager / Head of Collections.

We are looking for someone who can lead the team, understand the numbers and take practical action to improve results.

Pay: R45 000,00 - R55 000,00 per month

Work Location: In person