Collections Manager

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and Technology, our Functions colleagues are skilled professionals whose role it is to ensure we continue to become an indispensable partner to brands everywhere.

Job Details

The Collections Manager role is part of a dynamic and integrated Finance function delivering operational Finance specialist services. The role will report directly to the Tower lead of Quote to Cash (Q2C) and will be responsible for collections and cash-application related activities. They will work with internal and external stakeholders to ensure processes are performed in accordance with performance and quality standards.

Role Description

• Responsible for monitoring and overseeing performance of the 3rd party Collections team
• Ensure compliance with credit and collection policy, process and Service Level Agreements (SLAs)
• Provide guidance to business stakeholders to assist with unlocking specific collection issues or resolving disputes
• Guarantee efficient collections, maximize cash flow, reduce overdue payments, and decrease bad debt write-offs.
• Undertake root cause for payment mismatches.
• Responsible for leading and developing the team of Q2C - Credit and Collections Analyst
• Monitor Customer Performance Indicators (CPIs) and Key Performance Indicators (KPIs)
• Supervise the accurate and timely application of customer payments.
• Ensure proper reconciliation of accounts and resolution of unapplied cash or discrepancies.
• Optimize automation and process improvements for cash application efficiency.
• Support cash forecasting activities.
• Coordinate with accounting teams to ensure accurate reporting.
• Ensure compliance with financial regulations and company policies.

Role Requirements & Capabilities

• Degree in Management/Accounting/Business Administration or equivalent
• Detailed understanding of the customer to cash process; from client onboarding to cash application.
• Skilled user of the GETPAID software is a plus.
• Fluent English
• Clear leadership and able to shape future decisions.
• Adapts to change objectives and priorities to deliver results.
• Clear communication within the company missions and values
• Willingness to work flexibly across geographic time zones during peak periods such as period end
• Knowledge of key business process technologies, including Enterprise Resource Planning (ERP) systems
• Self-disciplined with ability to work independently and under stress and pressure, target and result driven, energetic and driven with a real hand on approach to the job.
• Experience in managing remotely and large teams.
• Ability to identify and diagnose continuous improvement opportunities.

Please be aware, the majority of our roles are hybrid, working three days a week in our office.

We’re not able to offer visa sponsorship or help with relocation support for this role. Please make sure you’ve got the right to work in the country where this role is located before applying.

Why join Kantar?

Kantar is one of the most recognised and trusted brands in its industry, with unmatched depth of experience and global reach. What makes this moment different is how much is changing at once.

We are working on the world’s most influential brands, investing in AI and technology, and evolving how intelligence is delivered. The work is becoming more connected, more dynamic and more impactful.

People joining Kantar now are not stepping into something finished. They are joining a business that is evolving, and they will help shape what comes next.

If you want to work on iconic brands, solve complex problems, learn from exceptional people and do work that genuinely makes a difference, we would love to hear from you.