Collections Officer

Collection Officer – Accounts Receivable

Company: Desert Man Transporting & Contracting LLC (DMTC)
Location: Abu Dhabi, UAE
Employment Type: Full-Time
Department: Finance & Accounts
Industry: Construction / Contracting / Transportation

Job Summary

Desert Man Transporting & Contracting LLC (DMTC) is seeking an experienced and results-oriented Collection Officer to join our Finance & Accounts team in Abu Dhabi.

The successful candidate will be responsible for managing customer receivables, following up on outstanding payments, maintaining accurate collection records, and ensuring timely recovery of dues from clients and business partners.

The role will involve regular coordination with Finance, Project, Commercial, Quantity Surveying, Operations and Administration teams to resolve payment issues and improve the company's cash flow.

Candidates with experience in construction, contracting, transportation, equipment rental, material supply or other project-based businesses will be preferred.

Key Responsibilities

• Monitor customer accounts and maintain an up-to-date accounts receivable and aging report.
• Follow up with customers for outstanding invoices and ensure timely collection of payments.
• Contact clients by phone, email and official correspondence regarding overdue balances.
• Maintain regular communication with customers regarding payment status, promised payment dates and account discrepancies.
• Coordinate with the Finance and Commercial teams to resolve invoice, documentation and payment-related issues.
• Follow up on approved invoices, payment certificates, work completion documents, delivery documents and other supporting documents required for payment processing.
• Track customer commitments and maintain accurate records of promised payment dates.
• Escalate long-outstanding or disputed accounts to the Finance Manager/Management.
• Prepare daily, weekly and monthly collection reports and provide updates on outstanding receivables.
• Monitor customer aging and prioritize collection activities based on amount, age and business importance.
• Coordinate with project and site teams to obtain required documents for client payment processing.
• Follow up on retention amounts, deductions, credit notes and other receivable-related matters where applicable.
• Maintain proper documentation of collection calls, emails, meetings, commitments and payment receipts.
• Assist in account reconciliation and identify discrepancies between company records and customer statements.
• Follow up with customers for statement of accounts confirmation when required.
• Support the Finance team in improving collection procedures and reducing overdue receivables.
• Maintain professional relationships with customers while ensuring firm and timely collection of company dues.
• Perform other finance and collection-related duties assigned by the Finance Manager.

Requirements

• Bachelor's degree or Diploma in Accounting, Finance, Commerce, Business Administration or a related field.
• 3–5 years of relevant experience in accounts receivable, collections or credit control.
• UAE experience is preferred, particularly within construction, contracting, transportation, equipment rental, trading or other B2B/project-based companies.
• Good understanding of accounts receivable, customer aging, invoice follow-up and reconciliation.
• Experience dealing with corporate clients and following up on overdue payments.
• Strong knowledge of Microsoft Excel and MS Office.
• Experience with accounting/ERP software is an advantage.
• Good written and verbal communication skills in English.
• Arabic communication skills will be an advantage.
• Strong negotiation, follow-up and problem-solving skills.
• Ability to handle multiple customer accounts and work under collection targets and deadlines.
• High level of accuracy, confidentiality, professionalism and integrity.
• Ability to coordinate effectively with Finance, Commercial, Project and Operations teams.

Preferred Experience

Preference will be given to candidates who have handled collections in:

• Civil construction and infrastructure companies
• Road and earthworks projects
• Transportation and logistics companies
• Heavy equipment rental/leasing
• Construction material supply
• B2B contracting businesses
• Project-based invoicing and payment cycles

Desired Candidate Profile

Experience in Civil construction and infrastructure companies