Collections Officer

South-East Melbourne | Temporary Contract | Competitive Hourly Rate + Super

About the organisation

Our client is a well-established and highly regarded organisation supporting customers across Australia.

With a strong focus on customer experience, innovation and delivering positive outcomes, they are looking for an experienced Collections Officer to join their collaborative and high-performing team on a temporary basis.

Key Responsibilities

• Managing a portfolio of delinquent accounts with the aim of resolving outstanding payments
• Conducting inbound and outbound customer contact via phone and email
• Negotiating appropriate payment arrangements and solutions with customers
• Providing a high level of customer service across all contact points
• Managing sensitive and challenging customer conversations professionally and empathetically
• Ensuring relevant processes relating to bankruptcies, liquidations and external dispute matters are followed
• Maintaining accurate records and registers

About you

To be successful in this role, you will be confident communicating with customers and comfortable navigating challenging conversations.

You will ideally have:

• Previous experience in collections, credit, debt recovery or financial services
• Strong negotiation and problem-solving skills
• Excellent verbal and written communication skills
• The ability to manage conflict and difficult conversations professionally
• Strong customer service skills and a customer-focused approach
• Excellent attention to detail and administrative skills
• The ability to work effectively in a fast-paced, high-volume environment
• Strong computer literacy and the ability to quickly learn new systems
• Experience with bankruptcy, liquidation or legal processes will be highly regarded

What's in it for you?

• Supportive and collaborative team environment
• Opportunity to further develop your collections and financial services experience
• Flexible working arrangements
• Convenient South-East Melbourne location
• Potential for the assignment to be extended for the right person

Apply now

If you have previous collections, credit or debt recovery experience and are looking for your next opportunity within financial services, we'd love to hear from you.