Collections Officer

About the company:
  
We’re partnering with a well-established national credit provider that’s doing things differently. With a strong focus on people, integrity and customer outcomes, this is an opportunity to join a business where you’ll be supported, valued and given the tools to grow.
If you’re looking for more than just a job — keep reading.

About the job: You’ll be helping customers navigate challenging financial situations while finding fair, practical solutions that work for everyone.

You’ll be part of a supportive and inclusive team where you can:

• Make a difference to customers
• Have meaningful, empathetic conversations
• Build a long-term career in financial services
• Access clear pathways for development and progression
• Contribute ideas and help improve the customer experience

Hours Monday – Friday | 8:30am – 5:00pm
No weekend work — giving you a great work-life balance.
  
Key Responsibilities:

• Have meaningful conversations with customers with empathy, professionalism and respect
• Negotiate fair and realistic repayment solutions
• Provide support to customers experiencing financial hardship
• Manage customer accounts in line with compliance requirements and best practice
• Maintain accurate records and documentation
• Identify opportunities to improve processes and customer outcomes

About You:
We’re looking for someone who is:

• Experienced in collections or customer-facing roles
• A confident communicator who knows how to handle sensitive conversations
• A natural problem-solver who can balance commercial outcomes with care
• Resilient, organised and proactive
• Comfortable working in a regulated financial services environment
• Familiar with NCCP/ASIC requirements — advantageous, but not essential

Most importantly, you’ll bring the right attitude, empathy and willingness to help people.

What's On Offer:

• Hybrid working
• Birthday leave + lifestyle leave
• Paid parental leave
• Free weekly Pilates
• CBD location - easy commute!
• Career progression in financial services
• A supportive, down-to-earth team culture

If you’re looking for a role where you can make an impact, build valuable financial services experience and grow your career, we’d love to hear from you.

Click “Apply Now” to submit your application, or for a confidential discussion, contact Jade Lawton on [0434 228 334](tel:0434 228 334) | [email protected]