Collections Officer (Phone Based)

Are you looking for the next big step in your collections career?

If you’re an experienced collector who knows how to navigate difficult conversations, build rapport, and deliver results, this is an opportunity to join a growing team where your experience is genuinely valued.

We’re building a high-performing team of experienced collectors to drive results and grow together in Australia.

What You’ll Be Doing:

• Managing inbound and outbound collections activity across your portfolio.

• Negotiating realistic and sustainable payment arrangements.

• Handling objections, disputes, and complex conversations with confidence and professionalism.

• Maintaining accurate, compliant notes and account management.

• Identifying opportunities and risks early through strong account management.

• Contributing positively to team performance and culture.

What You Bring to the Table:

• Proven experience in collections (essential).

• Strong negotiation skills with a balanced, customer-focused approach.

• Confidence in handling a variety of customer situations.

• Good understanding of compliance and responsible collections practices.

• Ability to work toward and achieve targets.

• Strong attention to detail and system accuracy.

• A team-focused attitude with a willingness to contribute.

What’s In It for You?

• Competitive salary + performance-based commission

• A team of capable, supportive professionals

• Genuine progression opportunities as the business grows

• Leadership that understands and supports the role

• Local office = no long CBD commutes