Collections - POINT CALLERS

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Parental leave
• Training & development

Benefits/Perks

Performance-Based Bonuses

Opportunity for Advancement
Training & Development

Job Summary

We are seeking a Collection Point Caller to join our team. In this role, you will make outbound calls to consumers regarding outstanding accounts and work to establish communication with consumers. The ideal candidate has excellent communication skills, confidence on the phone, and the ability to work in a fast-paced, goal-driven environment.

Responsibilities

Make outbound calls to consumers regarding outstanding accounts

Engage consumers in a professional and courteous manner
Encourage consumers to speak with a Collection Specialist
Transfer interested consumers to the appropriate Collection Specialist
Maintain accurate documentation of account activity and call efforts
Meet daily call volume and performance expectations

Qualifications

• Previous Point Caller, outbound calling, call center, collections, or customer service experience is a plus, but not required Strong verbal communication and active listening skills
  Comfortable speaking with consumers over the phone
  Confident, professional, and personable communication style
  Comfortable working in a goal-driven environment
  Self-motivated, dependable, and consistent
  Ability to handle a high volume of outbound calls
  Basic computer and data entry skills
  Ability to follow established procedures and maintain accurate documentation
• Ability to work independently while also contributing to a team environment