Collections Representative

Collections Specialist

Location: Bayamón, Puerto Rico
Position: Full-Time | On-Site

Caduceus is seeking Collections Specialists to support a federal program involving collections, tracing, payment recovery, and account resolution.

The ideal candidate will have experience in collections, customer service, accounts receivable, payment recovery, or call center operations and be comfortable communicating with individuals regarding outstanding accounts and payment options.

Key Responsibilities

• Contact individuals regarding outstanding accounts using approved communication methods.
• Assist with locating and verifying current contact information.
• Establish and document Right Party Contact (RPC) before discussing account information.
• Provide individuals with information regarding outstanding debts and approved payment options.
• Support payment and account resolution activities.
• Accurately document contact attempts, verification, notification status, outcomes, and next steps.
• Identify disputed or unresolved accounts and escalate them according to established procedures.
• Maintain accurate and timely case/account records.
• Follow established scripts, procedures, privacy requirements, and quality standards.
• Meet established productivity, accuracy, and performance expectations.

Qualifications

• Bachelor’s degree from an accredited college or university required.
• 1+ year of experience in collections, customer service, call center operations, accounts receivable, payment processing, or a related field.
• Strong telephone communication and customer service skills.
• Comfortable discussing outstanding balances and payment options professionally.
• Strong computer and data-entry skills with attention to detail.
• Ability to follow established procedures and accurately document customer interactions.
• Bilingual English/Spanish.
• Must be able to work on-site in Bayamón, Puerto Rico.