Collections Representative

About the role

We are looking for a motivated and customer-focused Collection Agent to join our team. The successful candidate will be responsible for contacting customers regarding outstanding balances, assisting with payment arrangements, and ensuring that accounts are handled professionally and efficiently.

Key responsibilities

• Contact customers through voice calls to discuss outstanding balances and overdue accounts
• Communicate professionally and clearly with customers regarding their account status
• Negotiate appropriate payment arrangements based on company policies and customer circumstances
• Handle customer questions, concerns, and objections related to payments and accounts
• Maintain accurate and updated records of customer interactions and collection activities
• Follow established collection procedures, policies, and quality standards
• Meet individual and team collection targets and performance metrics
• Escalate complex customer concerns or account issues to the appropriate team when necessary
• Protect customer information and maintain confidentiality at all times

About you

• At least 1 year of collections experience is preferred
• Experience in B2C, voice collections, CSR with collections, banking, telco, loans, or other financial/collections accounts is acceptable
• Good verbal and written communication skills
• Willing to work night shifts and report onsite in Alabang
• Ability to work in a fast-paced, target-driven environment