Collections Representative

Job Overview

We are seeking a dynamic and detail-oriented Collections Representative to join our financial services team. In this role, you will be responsible for managing accounts receivable, and conducting debt collection negotiations. This position offers an exciting opportunity to contribute to a fast-paced environment where your expertise in financial concepts and customer service will make a significant impact.

Responsibilities

• Contact delinquent accounts via phone, email, or written correspondence to facilitate debt recovery and resolve outstanding balances.
• Negotiate repayment plans with clients while adhering to consumer protection laws and industry regulations.
• Maintain accurate records of all client interactions, payment arrangements, and account statuses in compliance with confidentiality policies.
• Reconcile accounts receivable data regularly to ensure accuracy and support account analysis efforts.
• Collaborate with accounts payable teams and other departments to resolve billing issues and improve revenue cycle processes.
• Stay informed about financial regulatory compliance standards and industry knowledge of financial regulations affecting debt collection practices.

Qualifications

• Proven experience in medical collections, accounts receivable, or related finance roles with a strong understanding of debt collection negotiation techniques.
• Excellent phone etiquette, customer service skills, and the ability to handle confidential information responsibly.
• Knowledge of consumer protection laws, financial concepts, and industry regulations governing collections activities.
• Strong negotiation skills combined with effective communication via phone and telemarketing techniques.
• Ability to analyze financial data accurately using math skills and accounting principles such as debits & credits.
• Prior experience in revenue cycle management or accounting and finance is highly desirable.

Join us in a role that empowers you to make a difference by helping clients manage their accounts responsibly while ensuring our organization’s financial health!

Pay: $10.00 - $13.00 per hour

Expected hours: 25.0 – 45.0 per week

Benefits:

• Employee discount
• On-the-job training
• Paid sick time
• Paid time off

Work Location: In person