Collections Representative

Responsible for daily contact of past due MCU relationships, with a focus on problem resolution, minimizing
losses and maximizing relationships for Marine Credit Union. CDRs must ensure a high level of service to
our members and adhere to strict compliance with Federal and State laws and regulations relating to credit
and collections.
Duties and Responsibilities:

• Contact daily assigned collection routes and continue until worked to completing.
• Document relationships and problem resolutions using the quality collection principles.
• Develop and implements strategies to fully resolve past due balances.
• Research and skip trace of past due members to make contact.
• Strict adherence to all regulatory and legal compliance with Federal and State credit and collection laws.
• Identify delinquent accounts and establish priorities for taking action to repossess, foreclose, and take

possession of collateral security to reduce losses.

• Mail legal documents and notices in compliance with state and federal regulations
• Audit repossession documents for completeness and accuracy and identify trends and issues.
• Monitor bankruptcy payments and initiate modification according to MCU policy & procedures.
• Effectively liaise with regional, district and branch managers on collection activities.
• Ensure each member is treated with dignity and respect and receives quality member service.
• Represent MCU in litigation related to collection activities.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• In depth knowledge of current federal and state rules and regulations regarding credit and collection

activities.
Education and Experience:

• Bachelor’s Degree in business related field is preferred but not required.
• Minimum of 1 year knowledge of effective Collection experience preferred including repossession,

judgement, and garnishment, preferably in a credit union or retail bank.

• Experience working in a process-oriented environment with importance placed on attention to detail.
• Previous consumer lending experience is a plus.

Physical Requirements (with or without accommodation):

• Long periods of sitting will occur regularly.
• Occasional lifting and/or moving 15 lbs or less.
• Use of a computer and telephone required.
• Occasional bending, stooping, or crouching may be required.

This job description is not a complete statement of all duties and responsibilities comprising this position.