Collections Representative

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off

We are seeking a detail-oriented and experienced Medical Collections Specialist to join our team. The ideal candidate will have a background in medical collections and a working knowledge of front desk operations in a healthcare setting.

Key Responsibilities:

Collections

• Manage and follow up on outstanding patient, insurance, and attorney accounts to ensure timely resolution
• Review and work aging reports to identify and prioritize delinquent accounts
• Contact patients, insurance carriers, and attorneys regarding outstanding balances via phone, mail, and electronic communication
• Negotiate and set up payment arrangements in accordance with office policy
• Maintain thorough documentation of all collection activity and account notes

Front Desk Support

• Assist with scheduling patient appointments and managing the appointment calendar
• Verify patient insurance eligibility and benefits prior to appointments
• Greet and check in patients in a professional and courteous manner
• Collect co-pays, co-insurance, and outstanding balances at the time of service
• Assist with billing inquiries and direct patients to appropriate resources
• Perform general administrative duties as needed to support daily office operations

Qualifications:

• Minimum 2 years of experience in medical collections or medical billing
• Familiarity with insurance verification and claims processing
• Knowledge of HIPAA regulations and patient privacy standards
• Strong communication and organizational skills
• Proficiency in medical practice management software and Microsoft Office
• Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism

Schedule:

Monday – Thursday: 9:00 AM – 6:00 PM

Friday: 8:00 AM – 5:00 PM