Collections Representative

Eagle Loan Company Recovery Center is hiring! Previous collection/recovery process experience is preferred, former Paralegal experience is excellent!

Do you want to work for a company that values you and treats you like family? Do you want to wake up every day excited to go to work? If you answered yes, Eagle Loan Company may be the place for you!!

This is an in-office position, remote or hybrid will not be considered.

Job Summary

The Collections Representative is responsible for managing and recovering delinquent accounts that have progressed into the advanced stages of the collections cycle. This role focuses on negotiating payment resolutions, managing high-risk accounts, and utilizing advanced collection strategies to maximize recovery while maintaining compliance with applicable regulations and company policies. The ideal candidate demonstrates strong negotiation skills, persistence, and the ability to handle sensitive financial conversations professionally.

Key Responsibilities

• Manage a portfolio of severely delinquent accounts requiring advanced collection efforts.
• Initiate and receive collection calls with customers to resolve outstanding balances.
• Negotiate payment arrangements, settlements, or repayment plans in accordance with company guidelines.
• Analyze account history, payment behavior, and financial information to determine appropriate recovery strategies.
• Document all customer interactions, agreements, and account activity accurately within the collections system.
• Ensure full compliance with all applicable laws, regulations, and internal policies governing debt collection practices.
• Escalate accounts for legal review, or litigation when necessary.
• Collaborate with internal departments such as legal, compliance, to resolve complex accounts.
• Monitor repayment agreements and follow up on broken promises to pay.
• Meet or exceed monthly recovery targets, call quality standards, and productivity goals.

Qualifications

• Strong negotiation, persuasion, and conflict-resolution skills.
• Ability to remain professional and composed during difficult conversations.
• Excellent verbal and written communication skills.
• Strong attention to detail and documentation practices.
• Proficiency with Microsoft Office tools.
• Paralegal experience or education is a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• collections: 1 year (Required)

Work Location: In person