Collections Representative

Company: Metal Ops
Department: Accounting / Finance
Reports To: Controller
Employment Type: Full-Time

Position Summary

The Collections Specialist is responsible for managing accounts receivable and collecting outstanding customer balances for Metal Ops. This position works closely with customers, sales representatives, branch personnel, and the accounting team to ensure timely payments, resolve account discrepancies, minimize past-due balances, and maintain positive customer relationships.

The ideal candidate is organized, detail-oriented, proactive, and comfortable having professional conversations regarding outstanding balances and payment expectations.

Essential Duties and ResponsibilitiesAccounts Receivable & Collections

• Monitor customer accounts to identify past-due invoices and outstanding balances.
• Conduct regular collection follow-ups by phone, email, and other approved communication methods.
• Establish and maintain consistent follow-up schedules for delinquent accounts.
• Work with customers to obtain payment commitments and resolve overdue balances.
• Monitor promised payment dates and follow up on missed commitments.
• Review accounts receivable aging reports and prioritize collection efforts based on account status, balance, and risk.
• Identify accounts requiring escalation and communicate collection concerns to management.

Customer Account Management

• Research and resolve customer questions regarding invoices, statements, credits, pricing, and payments.
• Investigate short payments, unapplied cash, deductions, and disputed invoices.
• Coordinate with sales, customer service, purchasing, shipping, and branch teams to resolve issues preventing payment.
• Maintain professional and productive relationships with customers while reinforcing company payment terms and policies.
• Communicate account holds, credit concerns, and payment risks to the appropriate internal teams in accordance with company policy.

Account Reconciliation & Documentation

• Review customer statements and account histories to ensure accuracy.
• Assist with reconciling accounts and identifying discrepancies between invoices, credits, and payments.
• Maintain detailed records of collection calls, emails, payment commitments, disputes, and resolution efforts.
• Ensure customer accounts are updated accurately in the accounting or ERP system.
• Support month-end accounts receivable reconciliation and reporting as needed.

Reporting & Process Improvement

• Prepare and review accounts receivable aging reports and collection status updates.
• Track collection activity, overdue balances, payment promises, and unresolved disputes.
• Identify recurring collection issues and recommend improvements to collection procedures.
• Assist management with identifying high-risk accounts and developing appropriate collection strategies.
• Help establish consistent collection practices across Metal Ops.

Qualifications

• High school diploma or equivalent required; additional accounting coursework or education preferred.
• Two or more years of experience in collections, accounts receivable, credit and collections, or a related accounting role preferred.
• Experience in roofing, construction materials, wholesale distribution, or building products is a plus.
• Knowlege of the construction NTO process and managing the Florida statutory deadlines is a plus
• Proficiency in Microsoft Excel, and accounting or ERP systems.
• Strong written and verbal communication skills.
• Excellent organization, attention to detail, and follow-through.
• Ability to manage multiple accounts, prioritize competing demands, and meet collection deadlines.
• Ability to handle sensitive financial information with discretion.
• Professional, persistent, and customer-focused approach to resolving payment issues.

Pay: $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person