Collections Specialist /AR Associate

Remote Employee BPO has an outstanding opportunity for you!

**Role: Collections Specialist /AR Associate**

Compensation: Competitive Basic Salary

Bonus: 5,000 Perfect Attendance

Benefits: HMO plus 2 Free Dependents, Php 1,500 Rice Allowance, Night Differential (If applicable).

Work Schedule: 5-day work week, Monday to Friday, 9pm to 6am Philippine time

Work Setup: WFO (San Fernando, Pampanga)

Key Responsibilities:

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• Proactively contacting customers via phone, email, or other communication methods to follow up on outstanding invoices and ensure timely payments.
• Investigating and resolving customer account discrepancies, billing errors, or payment issues.
• Monitoring and managing aging reports to identify overdue accounts and prioritize collection efforts.
• Documenting all collection activities, communications, and agreements in the appropriate systems.
• Collaborating with internal departments, such as sales, billing, and customer support, to resolve disputes or concerns that may impact payments.
• Escalating unresolved or high-risk accounts to management for further action.
• Providing regular updates on collection progress, issues, and trends to the Manager of A/R.
• Building positive relationships with customers to maintain goodwill while ensuring accountability for outstanding balances.
• Making phone calls and corresponding with customers in a fast-paced, goal-oriented Accounts Receivable department
• Research, resolve and respond to issues and inquiries from customers
• Responsible for reducing delinquency on their assigned accounts
• Identify and assist with implementation of process improvement opportunities in the collection process
• Establish and maintain effective working relationships with customers and internal stakeholders
• Provide excellent and considerate customer service to customers and business partners
• Dive into the details. Truly understand a customer concern from end to end and then work internally to project manage that issue to resolution, leading to a payable invoice
• Deliver high service levels daily, maintaining customer satisfaction levels and supporting customer retention efforts.

Qualifications:

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• 1-3 years experience in an A/R or B2B Collections role
• Bachelor's degree or equivalent years of relevant work experience required
• Ability to problem-solve, multitask and reprioritize tasks
• Proactive problem solving: Ability to identify potential issues before they arise and effectively address them to mitigate risks and capitalize on opportunities
• Ability to independently research, resolve and respond to inquiries or issues from customers
• Disciplined execution: Detail-oriented and organized, this leader prioritizes effectively, excels at time management, and anticipates well in decision-making
• Excellent customer service and conflict resolution skills
• Excellent written, oral and verbal communication abilities
• Ability to identify and resolve complex issues requiring changes in priorities and workflows or partnering with other business units