Collections Specialist

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Collections Specialist – Henderson, West Auckland Full-time | Office-based

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About InDebted

InDebted is on a mission to change the world of consumer debt - for good. We partner with forward-thinking organisations to help overdue customers find a path forward, using machine learning and AI to personalise every step of the collections journey with empathy at its core.

Founded in Australia, we're now a team of 300+ people operating across North America, the UK, Europe, Latin America and the Middle East. We're growing fast - and we'd love you to grow with us.

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The Role

We're looking for a Collections Specialist to join our Auckland team, based full-time in our Henderson office - conveniently located in West Auckland.

In this role, you'll be at the heart of what we do: having real conversations with real people, helping customers navigate debt resolution with empathy and professionalism. You'll negotiate repayment solutions, deliver outstanding customer experiences, and make a genuine difference to the people you speak with every day.

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Hours

Full-time, Monday-Friday. Occasional rostered Saturday shifts (8am–12pm) may be required.

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What You'll Be Doing

• Engaging customers by phone (inbound and outbound) to negotiate sustainable repayment plans and settlement agreements
• Delivering consistently excellent customer service while guiding customers toward practical, respectful debt resolution
• Listening carefully to customer concerns, identifying the right solutions, and following through to ensure resolution
• Meeting and exceeding KPI's for both InDebted and our clients
• Maintaining full compliance with relevant laws, regulations, and company policies

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What You'll Bring

• Previous experience in collections, customer service, contact centre, or a role with transferable skills
• Strong verbal communication and call control - this is a phone-based role and your voice is your tool
• Genuine empathy and the ability to have sensitive conversations with care and professionalism
• Sharp negotiation skills and a results-driven mindset
• Excellent organisational skills and the ability to juggle multiple priorities
• Attention to detail and a commitment to accuracy
• Confidence working both independently and as part of a close-knit team
• Comfort using web-based tools and systems to manage customer interactions and documentation
• A problem-solving mindset - you think on your feet and find solutions

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Why Join InDebted?

• Do work that actually matters - every conversation you have makes a difference
• Be part of a tight-knit Auckland team backed by a fast-growing global business
• Build a long-term career with real progression opportunities
• Modern Henderson office, great team culture, and a company with serious momentum

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If you're motivated by making a positive impact and ready to bring your communication skills to a team that truly cares, we'd love to hear from you. Apply now.