Collections Specialist

Job Summary

We are looking for a detail-oriented and results-driven Collections Specialist to join our team. The Collections Specialist will be responsible for managing outstanding accounts receivable, following up on unpaid balances, communicating with patients and insurance companies, and ensuring timely collection of outstanding payments.

Key Responsibilities

• Monitor and manage outstanding patient and insurance accounts.
• Follow up on unpaid claims and outstanding balances through phone calls, emails, and other communication channels.
• Contact insurance companies to verify claim status, payment details, and reasons for non-payment.
• Communicate professionally with patients regarding outstanding balances and payment arrangements.
• Review accounts, identify discrepancies, and take appropriate action to resolve payment issues.
• Maintain accurate and up-to-date collection records in the billing/EMR system.
• Follow up on denied, rejected, and partially paid claims when applicable.
• Coordinate with the Billing and RCM teams to resolve account issues.
• Document all collection activities, communications, and payment arrangements.
• Escalate unresolved or complex accounts to the appropriate department or manager.
• Ensure all collection activities comply with company policies and applicable regulations.
• Prepare regular reports regarding collection status, outstanding balances, and recovery rates.
• Meet assigned collection and productivity targets.

Requirements

• 2+ years of experience in collections, accounts receivable, billing, or healthcare revenue cycle management.
• Previous experience in U.S. healthcare/medical billing or collections is preferred.
• Strong knowledge of insurance claims, patient balances, and accounts receivable processes.
• Excellent English communication skills, both written and verbal.
• Strong negotiation and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Ability to handle confidential patient and financial information professionally.
• Proficiency in Microsoft Office and billing/EMR systems.
• Ability to work independently and manage multiple accounts efficiently.
• Experience with Physical Therapy, Medical Billing, or RCM is a strong plus.

Key Skills

• Healthcare Collections
• Accounts Receivable (AR)
• Insurance Follow-Up
• Patient Collections
• Claims Follow-Up
• Denial Management
• Payment Negotiation
• Communication & Negotiation
• Data Entry & Documentation
• Time Management

What We Offer

• Fully Remote Position
• Competitive Salary + Allowances
• Medical Insurance after 6 months
• Professional and supportive work environment
• Growth and development opportunities

Work Location: Remote