Collections Specialist

About the role

One Workforce Global is seeking a results-driven Collection Account Manager to support a leading retail and consumer finance organization providing flexible payment solutions across the United States. The ideal candidate will have strong collections and account management experience, excellent communication skills, and the ability to balance exceptional customer service with effective account recovery. This role involves managing delinquent accounts, conducting outbound collections activities, negotiating payment arrangements, and maintaining positive customer relationships while meeting performance targets.

Key responsibilities

• Conduct outbound collection calls to customers with past-due accounts
• Send collection follow-ups, payment reminders, and account communications via phone and email
• Negotiate payment arrangements and assist customers in bringing accounts current
• Handle inbound account inquiries and provide exceptional customer service
• Resolve account disputes, payment concerns, and customer issues professionally
• Maintain accurate account notes, payment records, and customer interactions within CRM systems
• Monitor account portfolios and prioritize collection efforts based on aging and risk levels
• Follow established collection procedures, policies, and compliance requirements
• Achieve collection, recovery, and productivity targets while maintaining service quality standards
• Collaborate with internal departments to resolve account-related issues and improve customer outcomes

About you

• Minimum of 3 years of experience in Collections, Accounts Receivable, Account Management, Customer Service, BPO Collections, or related roles
• Proven experience handling outbound collection calls and account recovery activities
• Strong experience negotiating payment plans and resolving delinquent accounts
• Excellent verbal and written English communication skills
• Experience managing high-volume account portfolios and customer follow-ups
• Proficiency with CRM platforms, Microsoft Office, and email communication tools
• Strong problem-solving, negotiation, and conflict-resolution skills
• Experience supporting US-based customers is highly preferred
• Strong attention to detail and ability to maintain accurate documentation
• Self-motivated with a strong sense of accountability and ownership

Benefits

• Competitive salary package
• HMO coverage
• Work-life balance
• Supportive and growth-oriented work environment
• Career growth and development opportunities
• Pure Onsite Set-up