Collections Specialist

Qualifications :

• Minimum education Diploma (D3) or Bachelor’s degree (S1) in any major
• At least 1–2 years of experience in Collections, preferably in banking or financing institutions
• Strong understanding of collection processes and non-performing loan (NPL) management
• Good communication and negotiation skills with a target-oriented mindset
• Disciplined, responsible, and able to work under pressure
• Possess a valid driver’s license (SIM A/C) and willing to conduct field visits

Job Descriptions :

• Conduct collection activities for installments overdue by more than 30 days (TLW > 30 days)
• Identify credit recovery strategies, and complete related data and documentation
• Prepare Follow-Up Action Plans (RTL) for delinquent customers
• Carry out credit recovery efforts, including collateral sales and legal (litigation) actions
• Review warning letters, repossession letters, and collateral signage letters
• Perform other tasks assigned by management/Board of Directors within the Bank’s scope of work