Collections Specialist

Role Overview:
This role focuses on collections and customer service, handling inbound and outbound calls to resolve outstanding account balances while negotiating payment solutions. The position requires strong communication skills, attention to detail, and the ability to manage customer accounts efficiently in a fast-paced environment.

Key Responsibilities:

• Make outbound and handle inbound calls to collect payments on accounts
• Negotiate payment arrangements and follow up on pending actions
• Manage assigned account queues and maintain accurate records
• Perform skip tracing activities when needed
• Collaborate with internal/external teams to resolve escalations
• Ensure compliance with company policies and standards

Required Skills & Experience:

• High School Diploma or GED (Bachelor’s preferred)
• 1–2 years of experience in collections or customer service
• Strong communication and negotiation skills
• Ability to handle high call volumes and manage multiple accounts

Preferred Skills:

• Experience in the automotive finance industry
• Familiarity with collections processes and compliance

Job Types: Full-time, Contract

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Experience:

• Skip Tracing : 1 year (Required)
• handling inbound and outbound calls : 1 year (Required)
• automotive finance : 1 year (Required)

Work Location: In person