Collections Specialist

Maine State Credit Union is seeking a motivated and member-focused Collections Specialist to join our Lending Team. In this role, you will help reduce delinquency and minimize loan losses while working directly with members to develop practical repayment solutions and support their financial success.

The Collections Specialist is responsible for managing delinquent consumer, mortgage, credit card, and commercial loan accounts. This position requires a balance of strong collection skills, regulatory compliance knowledge, and exceptional member service. You will work closely with the VP of Lending, Collections Manager, and other team members to ensure collection efforts are conducted fairly, professionally, and in accordance with all applicable laws and credit union policies.

The ideal candidate will have experience in loan collections within a financial institution, strong communication and problem-solving skills, and the ability to navigate sensitive financial situations with empathy and professionalism. Commercial collections experience is preferred.

Position Summary

The Collections Specialist is responsible for managing a portfolio of delinquent consumer, mortgage, credit card, and commercial loan accounts, ranging from early-stage delinquency to charged-off loans. This role works directly with members to develop repayment solutions, resolve complex account issues, and support positive financial outcomes. The position also partners with internal departments, attorneys, and third-party vendors to effectively manage recovery efforts, minimize losses, and maintain strong member relationships while ensuring compliance with applicable laws and regulations.

What You'll Do

• Manage delinquent consumer, mortgage, credit card, and commercial loan accounts.
• Contact members and negotiate payment solutions.
• Maintain accurate collection records and documentation.
• Handle recoveries, charge-offs, repossessions, and related collection activities.
• Work with attorneys, vendors, and internal teams to resolve delinquent accounts.
• Ensure compliance with all applicable regulations and credit union policies.

What You Bring

• 1+ years of collections, lending, loan servicing, asset recovery, or related financial institution experience.
• High school diploma or GED
• Strong communication, negotiation, and documentation skills
• Comfort working with members experiencing financial hardship
• Experience with repossessions preferred
• Commercial collections experience is preferred.
• Strong problem-solving and conflict-resolution abilities

The pay range for this position is $20/hr-30/hr based on experience.

Benefits of Employment with Maine State Credit Union:

In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.

We are also proud of the benefits we offer:

• Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
• HSA – generous employer contribution
• Employer funded HRA
• Employer-subsidized Dental and Vision Insurance
• 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
• Accident Insurance
• Competitive wages, and annual evaluations with compensation adjustments
• Generous 401(k) employer match, plus annual discretionary contribution
• Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holiday
• Education reimbursement - up to $5,000 annually for undergraduate
• Opportunities to volunteer in our local communities
• 100% Employer Paid EAP which includes 6 free mental health sessions
• Wellness Reimbursement of up to $150